Customer service
Shipping
& returns.
Here you’ll find everything about shipping and returns for your MILSKIN orders.
Shipping
24 to 72 hours, on business days.
7,99 € · 3 to 5 working days in transit after dispatch. Free from 69 €.
10,99 € · 1 to 2 working days in transit after dispatch.
22 € · 3 to 5 working days in transit after dispatch. Free from 69 €.
Currently unavailable.
Free standard shipping on orders of 69 € or more in France and European Union countries. Does not apply to Switzerland, Norway, the United Kingdom or Argentina.
Order tracking
A confirmation email with a tracking number is sent as soon as your order ships.
Returns
You have 14 days from receipt of your order to exercise your right of withdrawal, where no legal exception applies.
Products must be sent back within 14 days of notifying us of your withdrawal.
Under Article L221-28 5° of the French Consumer Code, cosmetic products unsealed after delivery that cannot be returned for reasons of hygiene or health protection are not eligible for the right of withdrawal when they meet the legal conditions of this exception. This exception is not automatically applied to Ice Globes. In the event of an allergic reaction, customers are invited to contact us directly by email (contact@milskin.com) so that a solution can be found on a case-by-case basis.
If your order arrives damaged, please contact us as soon as possible at contact@milskin.com. Photographs of the parcel and the product will help us process your request. This recommendation does not limit your rights or your legal guarantees.
Return address: 235 boulevard Pereire, 75017 Paris, France. When the right of withdrawal is exercised, return costs are borne by the customer. This does not affect the legal guarantees covering defects or non-conformity.
Refunds
Refunds are issued within 14 days of notification of withdrawal. They may be deferred until the products are received or proof of dispatch is provided. Initial standard shipping costs are refunded. Return costs are borne by the customer.
Need help?
A question
about your order?
Our team is here to answer any questions about your order.
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